Returns Policy

How to contact Freshpet Homestyle Creations regarding an order issue or question?

Contact us at [email protected] or Freshpet Consumer Care Line (866)-789-3737 with your name, order number & description of your issue or question.

Do you offer refunds on Homestyle Creations orders?

Refunds will be offered if contents are damaged upon arrival (ex. leaked product / damaged packaging / spoiled product due to high heat), shipment went to the wrong address, package was missing product, or the package was late.

Do you offer returns on Homestyle Creations orders?

We do not accept returns of product after delivery. We do however offer refund or replacement free of charge if the shipment complies with the above.

When can I expect my refund?

Users can expect a refund within 3-5 business days after confirmation from [email protected] or Freshpet Consumer Help Care Line (866)-789-3737.